Digital Marketing • Software Development • AI Solutions

sales@cognidigit.com

Support

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Customer Support Policy


At Cognidigit Technologies, we are committed to providing timely and professional customer support.

Support Channels

You may contact us via:

  • Email
  • Phone
  • WhatsApp
  • Contact Form
  • Scheduled Meetings

Business Hours

Monday – Friday

9:30 AM – 6:30 PM (IST)

Support requests received outside business hours will be addressed on the next working day unless covered by a separate support agreement.

Scope of Standard Support

Standard support includes:

  • Technical assistance
  • Bug reporting
  • Basic troubleshooting
  • Account-related enquiries
  • Service guidance

Exclusions

Standard support does not include:

  • New feature development
  • Major design revisions
  • Third-party software issues outside our control
  • Client-induced configuration errors
  • Training beyond agreed scope

Response Targets

While actual response times may vary based on priority and support plans, we aim to acknowledge requests within one business day and keep clients informed of progress.

Client Responsibilities

To help us resolve issues efficiently, clients should provide:

  • Detailed issue description
  • Screenshots or recordings where possible
  • Error messages
  • Steps to reproduce the issue
  • Relevant account or project information

Software Updates

Updates may include:

  • Security patches
  • Performance improvements
  • Bug fixes
  • Compatibility enhancements

Major feature enhancements may require separate commercial agreements.

Service Availability

We aim to maintain reliable services but cannot guarantee uninterrupted availability due to maintenance, third-party dependencies, or circumstances beyond our reasonable control.

Contact Support

Email: info@cognidigit.com

Website: https://www.cognidigit.com

Contact Options

Reach the team directly

Email Us

sales@cognidigit.com
Business Hours

Mon–Sat, 9:00 AM – 6:00 PM IST — we respond to every enquiry within one business day.

FAQ

Common questions

Do you only build custom software, or do you have ready-made products too?
Both. Our Products catalog covers ready-to-deploy platforms like CRM, ERP, and HRMS that can typically be configured and launched in days to a few weeks. Where your process doesn't fit a configured product, our Services team builds a fully custom system instead — we'll tell you honestly which path fits your situation.
How much does a project cost?
It depends entirely on scope, so we don't publish fixed pricing. The fastest way to get an accurate number is to request a quote or book a consultation — we'll ask a few scoping questions and come back with a specific estimate, not a generic range.
How long does a typical software project take?
A configured product deployment (CRM, ERP, HRMS) typically takes days to a few weeks. A custom build runs from a few weeks for a focused web application to several months for a complex ERP or multi-module platform, depending on scope.
Do you offer ongoing support after launch?
Yes. Every engagement can include an ongoing support plan covering security patching, backup verification, monitoring, bug fixes, and incremental enhancements, so your software keeps running reliably after launch rather than being a one-time handoff.
Can you migrate us from our current system?
In most cases, yes. We handle data migration as a standard part of any implementation, including staged validation against your existing system before it's retired, so you're never operating on unverified data.
How do you handle data security?
Every system we build uses parameterized database queries, role-based access control, encrypted credential storage, and secure session handling as a baseline, not an add-on. For regulated or high-risk workloads we can scope a dedicated security review as part of the project.
View all FAQs →

Still need help?

Send us a message and the right person on our team will get back to you within one business day.

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